"Who asked about a geyser and never bought?"
Everyone who messages you lands in one address book. Tag them, group them, and send each group what fits. A new tag can start a journey on its own.
Customers message your business on WhatsApp all day. Wogent answers them, takes orders and books appointments for you, in Hindi, Gujarati and English. Set up for you, not DIY.
Price questions during the rush, enquiries at 11 PM, follow-ups nobody has time for. The agent takes them, and your team sees every chat.
Your existing number, connected through Meta's official WhatsApp Cloud API.
Catalog, price list, brochure. A PDF is fine.
Day and night. Your team steps in only when needed.
It works out what they actually need, thinks it through and replies in seconds.
It replies in the same language, even when they mix all three in one message.
It checks your system and gives the live status, not "we'll get back to you".
Quantity, price, confirmed, inside the same chat. No forms, no app.
It identifies it, quotes the price and takes the order. Same for payment screenshots and handwritten lists.
It listens to voice messages and can answer with a voice note of its own, in a natural Hindi or Hinglish voice. Prices and links follow as text.
It greets them by name, knows their last order and address, and "same as last time" just works.
It brings in your team, with the full chat already open in your inbox.
New stock, a festival sale, a payment reminder. Pick who gets it, make it personal, choose when it goes, then watch the replies turn into orders.
Who should get it?
Make it personal
When should it go out?
See what happened
Choose what starts it, the messages to send and how long to wait. Each customer moves through on their own, and it stops the moment they reply, buy or say STOP.
We build your first journeys with you. Change any message or wait later in a simple builder, on your laptop or your phone.
Plan my first journeyEveryone who messages you lands in one address book. Tag them, group them, and send each group what fits. A new tag can start a journey on its own.
Every chat on one shared screen. Take over any conversation with a tap; the agent steps back. Invite staff as admin, agent or viewer, and every change is logged.
It answers from the catalog PDF you already have, fine print included.
A late-night price question became a 10-unit order, in Gujarati-English, with nobody on duty.
No monthly fee, no seats, no contract. Recharge a wallet, and each reply or message uses a few credits.
Memory, your documents, live lookups and stage tracking included.
Reminders and order updates, on top of Meta's own charge.
Unlimited staff, numbers and workspaces.
Typical WhatsApp platforms charge ₹1,500 to ₹4,999 a month before a single message is sent.
Before 18% GST. Meta's first 1,000 replies a month per number are free.
Yes. Wogent uses the official WhatsApp Cloud API with your business account. We don't use unofficial WhatsApp automation tools. Your account remains subject to WhatsApp's Business and messaging policies.
Usually a few days. We connect your number, load your documents and systems, and test it on real conversations before it goes live.
Yes. After a delay you set, it sends a nudge and stops the moment they reply, always within WhatsApp's template rules. For longer sequences, like a welcome series or a reminder the next day and again a week later, use a journey.
A set of WhatsApp messages that runs on its own for each customer. You choose what starts it, such as a first message, a keyword like OFFER or a new tag, then the messages, the waits and what happens if they reply. It stops when they reply, buy, unsubscribe or your team takes over the chat.
Yes. Send to a list you upload, to a saved group such as "bought in the last 90 days", or to everyone with a tag. Schedule it for later, and afterwards send again only to the people who didn't read it or didn't reply.
No. When someone replies STOP, they are taken off your broadcasts and journeys straight away. If they reply START, they are back on.
There is no monthly fee. You recharge a prepaid wallet and pay per use: ₹1 per AI reply, 5 paise per utility template and 10 paise per marketing template on top of Meta's own charge. Replies from your team are free, and new accounts get 2,000 free credits. See the full rate card.
Hindi, Gujarati and English, including mixed messages where a customer switches between all three in one chat. The agent replies in whichever language the customer uses.
Yes, both ways. When a customer sends a voice note, the agent listens to it and replies to what they said. It can also reply with a voice note of its own in a natural Hindi or Hinglish voice: when the customer asks for one, when they sent one, or always, as you prefer. Prices, links and order numbers follow as text so they're easy to copy.
Managed service. Wogent's team connects your WhatsApp number, loads your catalog or documents, configures the agent and tests it on real conversations before it goes live. We set up your first broadcasts and journeys with you too. You never have to build anything, though you can change a message or a wait yourself whenever you like.
Indian small and medium businesses that get customers on WhatsApp, including retail shops, clinics, real estate agents, restaurants, education businesses and service businesses. If your customers already message you on WhatsApp, Wogent can handle those conversations.
Yes. Every conversation appears in a shared inbox. Any team member can take over a chat with one tap, and the agent steps back immediately and stays out until you hand it back.
Yes. Invite your staff by email as an admin, agent or viewer. Agents can reply to chats, viewers can only read, and admins manage the team, broadcasts and settings. Every change is recorded in an activity log.
It keeps replying. Each outside service the agent depends on has its own timeout and fallback, so one failure never stops your WhatsApp. No customer message is lost: if a reply is interrupted, the agent picks it up again and answers.
Yes. Wogent connects your existing WhatsApp Business number through Meta's official WhatsApp Cloud API. You keep your number and your chat history.
It is Meta's official API for WhatsApp Business. It lets businesses send and receive WhatsApp messages programmatically, at scale, without using unofficial tools that risk account bans. Wogent is built on this API.