This policy explains what personal data Wogent handles, why, who it is shared with, and the choices you have, including how to stop WhatsApp messages from a business that uses Wogent. It applies to our website web.wogent.in, the Wogent dashboard, and the WhatsApp conversations we process for businesses.
On this page
Who we are
Wogent is a WhatsApp AI agent service for Indian businesses. It runs on Meta's official WhatsApp Business Platform (Cloud API). Wogent is operated by:
- Operator: Wogent
- Address: Shop/Office No. 412, 4th Floor, Aadinath Arcade, Near LP Savani Circle, Beside Honey Park, Honey Park Road, Pankaj Nagar, Adajan, Surat, Gujarat 395009, India
- Email: wogent7@gmail.com
Wogent is an independent service. It is not owned, operated or endorsed by Meta or WhatsApp.
Two roles we play
- For our website visitors and our business customers' team members, we decide how your data is used, and we are responsible for it (a Data Fiduciary under India's Digital Personal Data Protection Act, 2023).
- For people who chat with a business on WhatsApp, the business that uses Wogent decides how your data is used. We process it on that business's behalf and on its instructions. For questions about how a business uses your data, contact that business first; we will help it respond.
What we collect
When you visit our website
- Demo request form: your name, WhatsApp number, business type, city and what you want to automate. We send it to our sales team's tools so we can contact you; it is not stored on the website server.
- Website chat assistant: the questions you type, so an AI model can answer them. Please don't share sensitive personal information in this chat.
- Usage data: pages viewed, device and browser type, approximate location and referral source, collected with Google Analytics using cookies. Your browser also keeps a small note so a pop-up isn't shown twice in one visit.
When a business uses the Wogent dashboard
- Account details for the business's team members: name, email address, password (stored only in hashed form), role and activity in the dashboard, such as who replied to which chat.
- Business details: business name, WhatsApp Business Account and phone number identifiers, and the access permissions the business grants through Meta.
- Content the business provides: agent instructions, documents such as catalogs, price lists or brochures, templates, contact lists and campaign settings.
- Wallet and billing records: recharges, credits used per action, rewards, and the payment reference from our payment processor, Razorpay. Card, UPI and bank details are entered on Razorpay's checkout and never reach our servers.
When you chat with a business that uses Wogent
- Your WhatsApp phone number and profile name.
- Messages you send and receive, including photos, documents, voice notes and their transcripts or descriptions.
- Information that helps the business serve you: conversation summaries, the stage of your enquiry, notes the agent keeps to remember earlier conversations, orders or bookings, and labels or details the business adds.
- Delivery information from WhatsApp, such as whether a message was delivered or read, and whether you have opted out.
Connected stores and payments
If a business connects Shopify, we keep a copy of its product catalogue and, for checkouts, only the shopper's phone number and cart contents (to send cart reminders). Order details are fetched live and not stored. If a business connects Razorpay, we create payment links for the amount agreed in the chat. Store access tokens and payment keys are encrypted. Integration activity logs are deleted after 30 days, and we delete Shopify customer data when Shopify sends a deletion request or the store uninstalls the app.
How we use it
- To run the service: receive and answer WhatsApp messages, hand chats to the business's staff, send broadcasts and follow-ups the business sets up, and show conversations in the dashboard.
- To answer demo requests and support questions, and to send you service and account messages.
- To keep the service secure and reliable: detect abuse, investigate problems and keep logs.
- To meet legal obligations and Meta's WhatsApp policies.
- To understand and improve our website, using aggregated analytics.
We do not sell personal data. We do not use one business's conversations to train AI models for other businesses.
AI processing
Wogent uses AI models to read incoming messages, understand photos and voice notes, search the business's documents, and write replies. These models are provided by third-party AI providers who process the data only to return a result to us. A business can take over any conversation, and the agent is set up to hand chats to a person when it can't help or when you ask for one. AI replies can be wrong; for anything important, confirm with the business.
Who we share it with
- Meta (WhatsApp): to send and receive WhatsApp messages. Meta's own policies apply to WhatsApp.
- Service providers who help us run Wogent, under contracts that limit their use of the data: cloud hosting, databases and file storage; AI model providers; email and team-notification tools; and website analytics.
- The business you are chatting with, who can see your conversation in its dashboard, along with its authorised team members.
- Authorities, when required by law or to protect rights, safety and security.
- A buyer or successor, if Wogent's business is sold or merged, under the same protections.
Some of our providers store or process data outside India. When they do, we use providers with appropriate security commitments and follow any transfer restrictions under Indian law.
How long we keep it
We keep business account data and conversations while the business has a Wogent account, so the business can see its chat history. When a business closes its account or asks us to, we delete or anonymise its data within a reasonable period, except what we must keep for legal, tax, security or dispute reasons. Demo requests are kept as long as needed to follow up with you, and then deleted.
Security
We use encryption in transit (HTTPS), encrypt stored WhatsApp access credentials, verify that incoming WhatsApp events really come from Meta, keep each business's data separate, and limit dashboard access by role. No system is perfectly secure; if a breach affects your data, we will notify you and the authorities as the law requires.
Stopping WhatsApp messages (opt-out)
If a business messages you on WhatsApp through Wogent and you no longer want its offers or updates, you can stop them at any time:
- Reply STOP in the chat (or tap the Stop button where a message has one). The business is told and must stop sending you promotional messages.
- Use WhatsApp's own controls: you can stop marketing messages from a business, block it, or report it from the chat or the business's profile.
- Write to us at wogent7@gmail.com with your WhatsApp number and the business's name, and we will pass the request on and record it.
To receive offers again later, reply START or message the business. Opting out of promotions does not stop replies to questions you send the business yourself, or messages it must send you about an order or booking you made.
Your rights
Subject to applicable law, you can ask to access, correct, update or erase your personal data, withdraw consent you gave earlier, nominate someone to act for you, and raise a grievance. If you chatted with a business that uses Wogent, you can make these requests to that business or to us; we will work with the business to respond. We may need to verify your identity first.
Children
Wogent is a service for businesses and is not directed at children. We do not knowingly collect children's data for our own purposes. Businesses using Wogent are responsible for getting any consent the law requires for the people they message.
Grievance Officer
For any privacy question, request or complaint, contact our Grievance Officer, Vrushil Davra, at wogent7@gmail.com. We aim to acknowledge complaints promptly and resolve them within the time the law requires. If you are not satisfied, you may complain to the Data Protection Board of India.
Changes to this policy
We may update this policy as the service or the law changes. We will change the date at the top, and tell business customers about significant changes before they apply.