These terms apply when a business signs up for or uses Wogent, the WhatsApp AI agent service. By using Wogent you agree to them on behalf of your business. If you are only chatting with a business on WhatsApp, see our Privacy Policy instead.

On this page
  1. 1. About these terms
  2. 2. The service
  3. 3. Your account
  4. 4. WhatsApp policies and consent
  5. 5. Opt-outs (STOP)
  6. 6. Fees and WhatsApp charges
  7. 7. The AI agent
  8. 8. Your data
  9. 9. Acceptable use
  10. 10. Availability and changes
  11. 11. Suspension and ending the service
  12. 12. Liability
  13. 13. Changes to these terms
  14. 14. Law and disputes
  15. 15. Contact

1. About these terms

"Wogent", "we" and "us" mean the operator named below. "You" means the business that uses Wogent and the people it authorises to use its account. If you have a signed order form or agreement with us, it takes priority over these terms where they differ.

  • Operator: Wogent
  • Address: Shop/Office No. 412, 4th Floor, Aadinath Arcade, Near LP Savani Circle, Beside Honey Park, Honey Park Road, Pankaj Nagar, Adajan, Surat, Gujarat 395009, India
  • Email: wogent7@gmail.com

2. The service

Wogent connects your WhatsApp Business number, through Meta's official WhatsApp Business Platform, to an AI agent and a dashboard. It can answer customer messages, use your documents and connected tools, hand chats to your team, send template messages, broadcasts and follow-ups, and show your conversations in a shared inbox. Features may change as we improve the service.

Wogent is an independent service and is not owned, operated or endorsed by Meta or WhatsApp. We will describe our relationship with Meta accurately, and only use partner titles Meta has actually given us.

3. Your account

  • You must be a business or professional, and the person accepting these terms must be authorised to bind it.
  • Give us accurate information and keep it up to date.
  • Keep your login details safe and use team roles to limit access. You are responsible for what happens under your account.
  • You own, or have permission to use, the WhatsApp Business Account and phone number you connect. You can disconnect it at any time.

Your use of WhatsApp through Wogent is also governed by Meta's terms and policies, including the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy. You agree to follow them. In particular, you will:

  • Message people only when you have their phone number and their permission (opt-in) to receive messages from your business on WhatsApp, and keep a record of it. An uploaded contact list is not proof of permission.
  • Use approved message templates when the 24-hour customer service window has closed, and use the right template category (marketing, utility or authentication).
  • Not send spam or content that is illegal, misleading, harassing or harmful, and not use Wogent for products or services WhatsApp does not allow.
  • Give customers a clear way to reach a person, and not present the AI agent as a human when asked.

Meta reviews templates and monitors message quality. It may reject or pause templates, limit how many people you can message, or restrict your account. These decisions are Meta's, and we cannot guarantee any template will be approved.

5. Opt-outs (STOP)

When a customer replies STOP, asks you to stop messaging them, or uses WhatsApp's controls to stop your marketing messages, you must stop sending them promotional messages until they opt in again. Mark them as opted out in Wogent's contacts so they are left out of your campaigns, and do not send them promotions again without fresh permission. Our Privacy Policy explains to your customers how they can opt out.

6. Fees and WhatsApp charges

  • Wogent is prepaid. You recharge a wallet in Indian rupees and receive credits (1 credit = ₹0.05). GST is added at checkout. Each action uses the credits shown on our pricing page at the time it happens; we will give notice before raising a rate.
  • Paid credits do not expire. Free, bonus and reward credits expire on the date shown in your wallet (14 days for trial credits, 60 days for bonus and reward credits) and have no cash value.
  • Failed sends are not charged, and a template that WhatsApp reports as failed is credited back. Otherwise credits are not refundable or transferable, except where the law says so.
  • When your balance runs out, the AI agent stops replying and hands chats to your team, and broadcasts, journeys and follow-ups pause until you recharge. Replies from your team are never charged.
  • Optional done-for-you setup is quoted and invoiced separately.
  • Meta charges separately for WhatsApp messages, by message category and country, under its own pricing, which can change. Meta bills these to the payment method on your own WhatsApp Business Account; they are not part of Wogent's credits.

7. The AI agent

The agent writes replies with AI, based on your instructions, your documents and the conversation. AI can make mistakes, misunderstand a message or give incomplete answers. You are responsible for:

  • The instructions, documents, prices and information you give the agent, and keeping them accurate.
  • Reviewing how the agent behaves for your business, and taking over chats when needed.
  • Not letting the agent give medical, legal or financial advice, or make binding commitments, beyond what you have set up and checked.

You may not use Wogent to run a general-purpose AI assistant or chatbot service for the public. Wogent is for conversations about your own business.

8. Your data

You own your data, including your customers' conversations and contact lists. You give us permission to process it only to provide, secure and support the service, and as described in our Privacy Policy. For your customers' personal data we act on your behalf; you are responsible for having a lawful basis and giving any notices the law requires. When you leave, you can ask us to export your data, and we will then delete it as described in the Privacy Policy.

9. Acceptable use

You will not misuse the service: no attempts to break its security, access other businesses' data, overload it, reverse engineer it, resell it without our written permission, or use it to break any law or anyone's rights.

10. Availability and changes

We work to keep Wogent available and reliable, and to retry and recover messages when something fails. But the service depends on Meta, WhatsApp, internet and cloud providers outside our control, so we cannot promise it will be uninterrupted or error-free, or that every message will be delivered. We will tell you in advance about planned maintenance or major changes where we reasonably can.

11. Suspension and ending the service

  • You can stop using Wogent at any time. There is no contract or monthly fee to cancel.
  • We may suspend or end your access if you seriously or repeatedly break these terms or Meta's policies, if a payment is reversed, or if your use puts other businesses, Meta's platform or the law at risk. Where possible we will warn you first and give you a chance to fix the problem.
  • When the service ends, your WhatsApp number stays yours; you can disconnect it from Wogent and connect it elsewhere.

12. Liability

To the extent the law allows: the service is provided on an "as is" and "as available" basis; neither party is liable for indirect or consequential losses, such as lost profits, business or data; and our total liability for any claim is limited to the amount you recharged with us in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

You will compensate us for claims made against us by third parties, including Meta or your customers, that arise from your content, your messages, or your breach of these terms or Meta's policies.

13. Changes to these terms

We may update these terms. We will change the date at the top and tell you about significant changes before they apply. If you keep using Wogent after that, the new terms apply.

14. Law and disputes

These terms are governed by the laws of India. Courts in Surat, Gujarat have exclusive jurisdiction. Before going to court, please write to us so we can try to resolve the issue.

15. Contact

Questions about these terms: wogent7@gmail.com.